Effective Date: 06-12-2025
Welcome to Thanjai Special. By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
- Website Usage
By using www.thanjaispecial.com or placing an order, you confirm that:
- You are at least 18 years old, or using the site with parental consent
- All information provided during checkout is accurate and complete
- You will not use the website for illegal or unauthorized purposes
We reserve the right to refuse service, cancel orders or block accounts for misuse or fraudulent activity.
- Product Quality & Freshness
Thanjai Special delivers fresh, authentic and traditionally prepared food items and handmade products.
Since most food items are perishable, taste and appearance may vary slightly due to:
- Natural ingredients
- Cooking variations
- Seasonal changes
- Transit conditions
All images shown on the website are for presentation purposes only. Actual product may vary slightly in size, texture or packaging.
- Pricing
All prices listed on the website are:
- Final and inclusive of applicable taxes
- Subject to change without prior notice
- Exclusive of shipping charges (unless specified)
Coupon codes, discounts and promotional offers are valid only if announced officially on our store or social platforms.
- Order Confirmation
Once an order is placed, you will receive:
- Email/SMS confirmation
- Order status updates
- Tracking details after dispatch
If any information is incorrect (address, phone number, etc.), please contact us immediately. Incorrect details may result in delivery failure.
- Shipping & Delivery
We ship products through third-party courier partners. Delivery timelines depend on:
- Location
- Courier handling
- Weather / transit conditions
Thanjai Special is not responsible for delays caused by courier issues, natural events, holidays, or unforeseen logistics interruptions.
However, we will assist you in tracking and resolving issues wherever possible.
- Returns, Refunds & Replacements
Due to hygiene and safety regulations, food products are non-returnable.
Refunds or replacements may be considered only when:
- Product is damaged
- Product is spoiled
- Product is incorrectly delivered
- Product is leaking or unusable due to transit
All complaints must be raised within 24 hours of delivery, with photo proof of:
- Product
- Packaging
- Order number
For handmade products, return eligibility applies only if the product is:
- Broken
- Wrong item
- Defective on arrival
Refer: Return & Refund Policy for full details.
- Cancellations
- Orders may be cancelled only before dispatch
- Once shipped, cancellation is not possible
- Refunds (if eligible) will be processed within 5–7 working days
- Payments & Security
Payments made on our website are processed through safe and trusted payment gateways.
We do not store full card, UPI, or payment credentials.
All transactions are encrypted and secured.
Any fraudulent payment attempt may lead to order cancellation and legal action.
- Third-Party Services
Our website may contain:
- Courier tracking systems
- Payment gateways
- Analytics tools
- External links
We are not responsible for the privacy practices, data handling or content of third-party websites.
Please refer to their privacy policies separately.
- Intellectual Property
All content on this website — including:
- Product descriptions
- Brand name & logo
- Photos, graphics & layouts
- Written content & policy text
– is owned by Thanjai Special and may not be copied, reused or reproduced without written permission.
- Limitation of Liability
Thanjai Special is not liable for:
- Customer dissatisfaction based on taste preference
- Damage or spoilage caused by improper storage after delivery
- Incorrect address or delivery failure due to unreachability
- Delays caused by courier or unavoidable logistics situations
- Account Responsibility
If you create an account:
- You are responsible for maintaining confidentiality of login details
- You must notify us immediately if there is unauthorized access
- We are not liable for loss from account misuse
- Policy Updates
We may update these Terms of Service at any time. All revisions will be posted on this page with an updated effective date.
Your continued use of the site after policy changes will be considered as acceptance of the updated terms.
- Contact Information
For questions, clarifications or support regarding these terms:
Thanjai Special
Email: thanjaispecial.com@gmail.com
Phone: +91 9884289081
Website: thanjaispecial.com
Address:
No 23, Pambatti street, East Gate, Thanjavur – 613001
No 167, Nedumaran Street, Janaki Nagar, Valasaravakkam, Chennai – 600087